Customer Service

Right of withdrawal

The User has recognised the right of withdrawal of the purchase made through the website www.funidelia.co.nz, being able to return a product, in the case of not being satisfied, within a maximum time period of fourteen (14) calendar days from the day that you or a third party, indicated by the consumer, other than the carrier, acquired the material possession of the goods.

To exercise the right of withdrawal, you should notify us at FUNIGLOBAL DEVELOPMENT S.L. Calle Poetisa María Zambrano nº 31, Edificio WTCZ, Torre Este, Planta 16, 50018 - Zaragoza - Spain or write to us using our contact form with your withdrawal decision using a clear statement (for example, a letter sent via mail or an email using the form). You could use this model withdrawal form, although you are not obliged to do so. In order to comply with the withdrawal period, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the corresponding time period has expired (14 calendar days).

Consequences of withdrawal:

In the case of withdrawal on your part, we will return all payment to you, including delivery fees (with the exception of additional charges selected by yourself such as a different type of delivery instead of the more economical standard delivery that we offer) without unnecessary delay and in any case, during a maximum period of 14 calendar days from the date that you inform us of your decision to terminate the current contract and providing the previous receipt of the goods or products subject to withdrawal. We will go on to complete the refund using the same payment method you used for the initial transaction, unless you have otherwise expressly stated doing so; in any case, there will be no costs incurred as a result of a refund.

We will be able to withhold the refund until we have received the goods, or until you have presented evidence of having sent back the goods, or whichever occurrence happens first.

You should send the goods back to FUNIGLOBAL DEVELOPMENT S.L. Calle Poetisa María Zambrano nº 31, Edificio WTCZ, Torre Este, Planta 16, 50018 - Zaragoza - Spain, with no unnecessary delay and in any case, during a maximum period of 14 calendar days from the date that you inform us of your decision to terminate the contract. The deadline shall be considered as met if the consumer sends back the goods before the 14 day period has finished. All costs associated with the return will be the respons