Customer Service
If you need help, please see our FAQ's
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I already received my order
I have not bought yet 
I have already placed my order 
I already received my order See further answers to your query
More questions? Please see below for more information
- My order
- Products & Size guides
- Shipments & Deliveries
- Returns
- More doubts
My order
- How can I pay for my order?
- Where is my order?
- I have received an email saying my order was cancelled. Why ?
- How can I change my delivery address?
- Can I change items on my order?
- How can I track my order?
- I need to get my order before the estimated delivery date. How can I do this?
- I need to cancel my order. Is it possible?
- I never received any confirmation of my order. How can I check my order was placed correctly?
- What happens if I'm not home when the shipping company calls?
- How can I download my invoice?
- I've received a faulty/damaged product
- I received different products to what I ordered
- The transport company didn't deliver my order. Can you help me?
- Do you need to check the delivery date of your order?
- Has your order been delayed?
Products & Size guides
- Can I receive a product before the delivery date provided?
- What material is the costume made of?
- The product I'm interested in is out of stock. When will it be available again?
- What does a product include?
- I don't know what size to choose. How do I know which size to choose?
- I need a costume for my dog/pet. How do I know which size to choose?
- I'm looking for an item that's not available on your website. Can you please advise?
- What are the accessories made of?
- Is it possible to rent a costume ?
- The costume I want is only available in Standard size. What size is this?
- How can I buy helium balloons?
- How are the Latex prosthesis' used? Do I need to buy some glue?
- How are the inflatable costumes used?
- What sizes are the bootcovers?
- How can I choose a colour/model from assorted prducts?
- I'd like to see more pictures of a product, is this possible?
Shipments & Deliveries
- Do you have a Physical store/ collection point?
- Can I receive a product before the delivery date provided?
- What are the delivery costs and times?
- At what time will I receive my order?
- Is it possible to get an order delivered today?
- Where is my order?
- How can I change my delivery address?
- How can I track my order?
- I need to get my order before the estimated delivery date. How can I do this?
- What happens if I'm not home when the shipping company calls?
Returns
- I have received an email saying my order was cancelled. Why ?
- How can I change size?
- I've received a faulty/damaged product
- I received a different size to what I ordered. How can I change it?
- I still haven't received a refund. How long does it take to receive a refund?
- How do I return a product?
- I can't process my return. Can you please advise?
- How much does it cost to return a product/change size?
- I received different products to what I ordered
- There are some items missing from my order. I didn't receive all the products I ordered
- My return was refused. Why is that?
- What packaging do I use for sending th parcel back?
- What are the requirements for making a return?
More doubts
- Do you have a Physical store/ collection point?
- I have a discount voucher, how can I use it?
- Are there discounts for big groups?
- I can't access my user account. How can I change my password?
- Is it possible to rent a costume ?
- I can't complete my order due to page error.
- I have an instagram/youtube account and I want to collaborate with you
- We are a company. Do you have wholesale prices?
- Is your payment platform secure?
- How can I delete my user account?
- How do I place an order?
- Do you have a phone number I can contact you on?
- Do you need more help?